A record suspension, still called a pardon by most people, is ordered by the Parole Board of Canada under the Criminal Records Act. There is no hearing. The Board decides on paper, from an application mailed to its Clemency and Record Suspension Division with original court and police documents inside.
Karb Law prepares that application: it orders and checks the records, fills in the forms with the applicant, and keeps the file until the Board decides. Angelina Shuster is a paralegal licensed by the Law Society of Ontario, and this is application work, not representation at a hearing. This page is general information about the process. It is not legal advice, and reading it does not create a paralegal-client relationship.